Refund policy

RETURNS & CANCELLATION POLICY

(Paste into Shopify → Settings → Policies → Refund policy)

Order Cancellations & Amendments (Before Dispatch)

Customers may cancel or amend their order before it has been dispatched. Please contact us as soon as possible using the details on our Contact Us page. If the order has not yet shipped, we will cancel or update it at no additional cost.

Returns After Dispatch

If your order has already been dispatched, you may request a return under the following conditions:

  • Requests must be made within [e.g. 14 days] of receiving your order

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed to your original payment method within [e.g. 5–10 business days].

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.